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Официальный форум компании Polar Express

При попытке оформить заказ на ваш адрес, получил блок учетки

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There was a problem confirming your payment information. We have removed your access to this account because we could not confirm your payment information. You will not be able to access your account or place orders with us until we verify your information.

To resolve this issue, please send the information below to our secure fax line:

-- A copy of your statement for your MasterCard ending in 98, including the billing address.
-- Your name, phone number, and the email address registered to your Amazon.com account.

You can find our fax number on the Amazon.com Help page:

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists. We are sorry for any inconvenience this may have caused.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

We ask that you not open new accounts because any new order that you place may be delayed.


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Адрес доставки тут не причём. Амазон успешно отправляет всё на Polar Express. Вопросы возникли к вашей платежной карте, поскольку страна выпуска карты и доставки отличаются.

Надо предоставить Амазону копию вашего договора с банков, выпустившего карту, включающий ваш адрес.

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