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Номер заказа № 1061295 (Order #114-2988559-4482667 amazon.com) от 2017-01-16 10:54:28 блок питания для пк, прибыл на склад в Делавере из магазина amazon.com, поставщик J-Electronics.
Оказался неверно заказан и был организован "return request"

16 янв в 21:10 получил письмо от J-Electronics следующего содержания:

Order ID 114-2988559-4482667:
1 of Corsair RMx Series, RM850x, 850W, Fully Modular Power Supply, 80+ Gold Certified [ASIN: B015YEI8JG]

------------- Begin message -------------

Hello,

Correct item was sent, wrong item was ordered.

Your RMA information will be provided within 48 hours.

Regards,
J-Electronics.


--- Original message ---

Order ID 114-2988559-4482667:
1 of Corsair RMx Series, RM850x, 850W, Fully Modular Power Supply, 80+ Gold Certified [ASIN: B015YEI8JG]

------------- Begin message -------------

Dear J-Electronics and andrei,

This email is being sent to you by Amazon to notify and confirm that a return authorization has been requested for the item(s) listed below.

J-Electronics, please review this request in the Manage Returns tool in your seller account. Using the Manage Returns tool, please take one of the following actions within the next business day:

        1. Authorize the customer's request to return the item.
        2. Close the request.
        3. Contact the customer for additional information (through Manage Returns or the Buyer-Seller Communications tool).

andrei, the information below is confirmation of the items that you have requested to return to J-Electronics. No additional action is required from you at this time.

Order ID: 114-2988559-4482667
Item: Corsair RMx Series, RM850x, 850W, Fully Modular Power Supply, 80+ Gold Certified
Qty: 1
Return reason: Wrong item was sent
Customer comments: Sorry, wrong dimensions for pc case was choosed, i need Corsair rm650i instead

Request received: January 15, 2017


Sincerely,

Amazon Services




------------- End message -------------

17 янв в 08:08 получил письмо от J-Electronics следующего содержания:

Your RMA has been processed for a refund, however there will be a restocking fee of 5% since the item is not defective.

Your shipping label is attached to this email.

Please note that the item we receive must have the same serial # and/or the UPC code of the item that was sent to you originally.

Any physical damage done to the item due to improper handling/installation and/or negligence will result in a higher restocking fee to be charged. Alternatively we may deny your return at our own discretion if the item is beyond repair.

Please ensure the label is printed and taped on the box to prevent any delays in the RMA process.

Also please make sure that the item is returned with the UPC code intact, original retail box, including all accessories. Also include any and ALL promotional items that came with the package. Failure to do so will result in the RMA to be voided.

Please note that your RMA will void after 14-days.

Original shipping costs are not refunded.

Once the item is received and fully inspected, a refund will be issued within 4-5 business days.

Let us know if you have any other questions.

Regards,
J-Electronics.

Вопрос к администрации polexp.com, возможно ли вернуть поставщику данный товар Вашими силами и сколько надо будет за это оплатить, с кем и как можно связаться для решения этого вопроса?

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